Introducing the Nexstar Edition of ServiceTitan

Bringing world class Nexstar training and best practices into ServiceTitan

Why get the Nexstar Edition?

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Overview

Nexstar Network is dedicated to creating win-win-win situations for your business, your customers, and your members through sharing knowledge and expertise. Now, Nexstar has teamed up with ServiceTitan to bring its world class training and best practices out of the classroom and into the ServiceTitan experience. The Nexstar Edition is a multi-phase product that will receive ongoing exciting updates. We are so excited to share Phase I with you, which is focused on service and repair. With this new update, technicians can easily execute key steps in the Service System Process, from Prepare to Wrap Up, to help you increase repeat business and drive value for your customers.

Benefits

Ingrain the Service System Process in your workflow to better handle customer expectations and concerns, demonstrate your value, and earn their business.
Evaluate your progress with Nexstar-specific metrics at your fingertips. Make informed decisions based on data to help you achieve your goals and continue to raise the bar.
Be part of a game-changing collaboration between Nexstar and ServiceTitan, and continue to receive Nexstar best practices incorporated in the #1 software platform for managing a home services business.
Get nexstar edition

Office Features

Easily coach technicians on the Nexstar way and make meetings more productive using a dedicated Nexstar dashboard in ServiceTitan. Key metrics include SSPs sold, sold hours, and billable efficiency broken out by business unit.
Set calls up for success by implementing the Cubeside Feedback Evaluation Form. Let CSRs personally assess their performance and find areas for improvement to understand what they did right that they can repeat and what they can change to do better next time.
Help your office succeed

Mobile Features

Empower technicians to apply the Service System Process in their day-to-day activities to achieve goals, add value to customers, and grow your business with the following built-in Nexstar Edition features.

Prepare for the call and get in the right mindset by reviewing Nexstar-specific tags, a sample of training videos, and performance metrics on the technician dashboard. Mentally and physically set yourself up for success by reviewing customer information and service history, watching videos on important topics ranging from ‘The Greeting’ to ‘Presenting and Closing’, and assessing your performance and goals for the day.



BONUS! Get a sample of training videos pre-populated on your content portal. Nexstar and ServiceTitan will continue to push new content and updates periodically to help you succeed.

Nexstar tags

Nexstar training videos

Nexstar metrics

Greet and establish trust with the customer using the Service System “What’s Going to Happen” framework. Clearly communicate to the customer how you will proceed to diagnose the problem, identify any related issues, and obtain authorization before performing work so there will be no surprises.
Explore the customer’s lifestyle and perform a thorough evaluation of the system using ready-made Nexstar Plumbing, HVAC, and Electrical Exploration Tool and Curbside Feedback Evaluation Forms. Trigger and make forms required to ensure consistent, high quality performance from technicians and crucial information are collected for future opportunities.
Present and communicate value to the customer with pre-built Nexstar option templates for each trade. Easily pull up important findings and match them to the customer’s expressed needs and wants to make a stronger case for your recommendation.
Execute quality work and leave a great impression by showing gratitude, ensuring satisfaction, and offering continued support through the Service Partner Plan.
Wrap up and evaluate your performance using the Curbside Feedback Evaluation Form. Better understand what you did well and find opportunities for further improvement.
Help your technicians succeed

Coming Soon in Phase II

140+ videos to select from and train your techs

Pace Report, Peer Profit Comparison Report, and more Nexstar reports

HVAC Operation Manager

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using Nexstar Edition in ServiceTitan today?

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Thank you for requesting a demo!
A product expert will get back to you within one business day.
Thank you for your interest in the Nexstar Edition!
The official launch day is October 18th and it takes 3 days to turn on the Nexstar Edition.
Please complete the form below to submit your request.
Thank you for your submission!
You should receive an email confirmation and a guide to get you started. The Nexstar Edition requires 3 days to turnaround and your Success Manager or Implementation Specialist will let you know once you’re good to go. You're making a great decision by bringing in Nexstar best practices into your software experience and we can’t wait for you to use it!